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FREQUENTLY ASKED QUESTIONS


 

HOW CAN I KEEP UP WITH YOUR NEW WORK?  

We would love for you to be the first to know about any new work, artist updates, and specials! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

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WHAT IS YOUR SHIPPING POLICY?

FINE ART PRINTS: 

Due to COVID-19 shipping times may be longer than normal. Thank you for your patience. 

The prints you ordered will be produced by our print vendor based on the selections you made for media, size, and frames when you ordered.  The print vendor shipping rates and delivery times will apply. NOTE: Standard Shipping is FREE within United States!

The finished products will be shipped to the address you provided.  We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES FOR PRINTS are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$49.99
$5.99
$7.99
$14.99
$11.86
$50.00
$74.99
$9.99
$11.99
$19.99
$21.24
$75.00
$99.99
$14.99
$14.99
$23.99
$24.99
$100.00
$149.99
$18.99
$21.99
$29.99
$33.74
$150.00
$199.99
$21.99
$27.99
$34.99
$37.49
$200.00
$999.00
$49.99
$74.99
$99.99
$62.49
$1,000.00
Plus
$99.99
$149.99
$199.99
$124.99

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS:

Shipping times range from 3-9 business days. 

United States: Ground Shipping with Standard Packaging** to United States is FREE!  

Special Shipping and Expedited Shipping costs will need to be manually calculated and included in the product total on the invoice.  Large Size Products and Crating*** required shipping to United States will have additional Costs and be included in the product total on the invoice. Please contact us with the details of what will be in the order and the address it will be shipped to.  Invoice must be paid in full before shipping.

Locations Other than US: Standard, Expedited, or Special Shipping Costs, and any additional Costs based on Large Size Products and Crating***  , will need to be manually calculated prior to completing your purchase. 

APO shipping is charged full cost and sent via USPS. 

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. 

We are not responsible for duties and taxes required for international shipping.  

Please contact us with the details of what will be in the order and the address it will be shipped to.

Invoice must be paid in full before shipping.

 ** Standard packaging is packaging that does not include the need to crate. Generally the use of boxes and packing material.

 *** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Large Size Products and Crating Policies:  Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees will be included in the product total. Crate for MetalPrints over 30x40 to 40x60 $15.00 (required). Crate for MetalPrints over 40x60 $20.00 (required). Products over 40" long that are shipped flat may require freight shipping,  We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on size and weight.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

We want you to be 100% happy with your purchase! If you don't love it, return it. You may return any product within 7 days of receipt for a refund. Please contact PaulaRaeStudio@gmail.com for the shipping address, and I ask that you return in the original packaging and pay for the shipping.

I'd really like to know what you didn't love about the art, to help me learn and provide even better art and recommendations for my collectors.  If you would please add a comment about that in your email, I would appreciate it. I'm happy to discuss an alternate selection with you, just let me know in the email and we'll set up a time to visit.  

Damaged Prints: We do our utmost to ensure that your art print arrives safely, but if your print has arrived damaged, I sincerely apologize. Please keep all packaging and contact PaulaRaeStudio@gmail.com. Please include a brief description of the damaged item, the order number and shipping ID, along with pictures of the damaged art and packaging if that's also damaged. Please note, that if the damage is not apparent in the photo you send, you may be required to return the product. I will respond within 48 hours, most likely much sooner, and I'll have a replacement print sent to you. 

Damaged Original: If it's an original that arrives damaged, I'm very sorry about that. Please keep all packaging and contact PaulaRaeStudio@gmail.com, with pictures of the damage, order number and shipping ID. I'll respond as soon as possible, certainly within 48 hours and most likely much sooner. I will send you a shipping invoice to return the damaged original to me in the original packaging, and let's discuss if you want a replacement or a refund.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email PaulaRaeStudio@gmail.com 

WHO TO CONTACT?  

You can reach out at any time by emailing PaulaRaeStudio@gmail.com or message me from the Paula Rae Studio Facebook page.  

Privacy Policy

Our Privacy Policy can be found here.


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? We want you to be 100% happy with your purchase! If you don't love it, return it. You may return any product within 7 days of receipt for a refund. Please contact PaulaRaeStudio@gmail.com for the shipping address, and I ask that you return in the original packaging and pay for the shipping. I'd really like to know what you didn't love about the art, to help me learn and provide even better art and recommendations for my collectors. If you would please add a comment about that in your email, I would appreciate it. I'm happy to discuss an alternate selection with you, just let me know in the email and we'll set up a time to visit. Damaged Prints: We do our utmost to ensure that your art print arrives safely, but if your print has arrived damaged, I sincerely apologize. Please keep all packaging and contact PaulaRaeStudio@gmail.com. Please include a brief description of the damaged item, the order number and shipping ID, along with pictures of the damaged art and packaging if that's also damaged. Please note, that if the damage is not apparent in the photo you send, you may be required to return the product. I will respond within 48 hours, most likely much sooner, and I'll have a replacement print sent to you. Damaged Original: If it's an original that arrives damaged, I'm very sorry about that. Please keep all packaging and contact PaulaRaeStudio@gmail.com, with pictures of the damage, order number and shipping ID. I'll respond as soon as possible, certainly within 48 hours and most likely much sooner. I will send you a shipping invoice to return the damaged original to me in the original packaging, and let's discuss if you want a replacement or a refund. HOW LONG DOES IT TAKE TO PROCESS A REFUND? Processing a refund can take up to 7-10 business days. HOW DO I RETURN MY PACKAGE? For a refund or replacement, please email PaulaRaeStudio@gmail.com WHO TO CONTACT? You can reach out at any time by emailing PaulaRaeStudio@gmail.com or message me from the Paula Rae Studio Facebook page.

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